Subsidiary Bank Sberbank of Russia announces customer satisfaction results studied by ARYS Research

/KASE, January 9, 2017/ – Subsidiary Bank Sberbank of Russia (Almaty), whose bonds are officially listed on Kazakhstan Stock Exchange (KASE), has provided KASE with the following message: quote According to a research of ARYS Research Independent Research and Consulting Company the general customer satisfaction with service quality in Sberbank constitutes 4,69 of the maximum 5 points. In comparison with the same period of last year this indicator increased by 0,6 points. Besides, the Net Promoter Score to Sberbank improved by 5% in comparison with 2015 and amounted to 62%. The NPS is measured by the leading international research agencies and proved itself as a reliable indicator of business success. The companies with NPS of more than 50% are leaders of own market, have a high customer loyalty and guarantee high growth rates. The analysis was carried out across the Republic and covered 16 cities. * Customer Satisfaction is an overall assessment of experience of consumers who use products and services of a company. * Net Promoter Score allows to determine readiness of clients to repeatedly use/purchase a service or product of a company. SB Sberbank JSC Yekaterina Kupreyeva +7 (727) 266 35 68 (ext. 502499) Моb:+7 702 18 16 127 e-mail: yekaterina.kupreeva@sberbank.kz Yevgeniy Kruglik +7 (727) 266 35 68 (ext. 501237) Mob:+7 707 75 00 681 e-mail: yevgeniy.kruglik@sberbank.kz unquote [2017-01-09]